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Salesforce Clouds Managed Under GIMS for Manufacturing
GIMS provides end-to-end managed services across Salesforce platforms used in manufacturing environments.
Salesforce Manufacturing Cloud
Sales Cloud
Service Cloud
Experience Cloud
Marketing Cloud
Salesforce Data Cloud
Each cloud is managed with BFSI governance, security controls, integrations, and SLA-backed support.
What GIMS for Manufacturing Manages
Manufacturing-Focused Salesforce Administration
Org health monitoring and optimization
User, role, profile, and permission management
Manufacturing Cloud object governance (sales agreements, demand forecasts, accounts)
Sandbox and environment strategy
Release readiness and seasonal upgrade handling
Continuous Enhancements & Development
Apex, LWC, Flow, and automation support
Manufacturing-specific customizations
UI/UX improvements for sales teams, service technicians, and operations
Controlled change and deployment management
Manufacturing Process Automation
Opportunity-to-order lifecycle automation
Service, warranty, and asset management orchestration
Sales agreement and demand forecasting workflows
Production planning and capacity management workflows
Compliance, Quality & Risk Management
Role-based access and data controls
Field-level security, encryption, and masking
Audit-ready logs and monitoring
Alignment with ISO 9001, ISO 14001, ISO 45001, and industry-specific frameworks
Integration & Data Operations
ERP, MES, and PLM integrations
Supply chain and inventory management systems
Secure API and middleware support
Data quality and synchronization monitoring
SLA-Based Support & Incident Management
Proactive issue detection
Ticket-based support with defined SLAs
Incident, change, and release management
Performance and availability monitoring
What Gravity Infosolutions Delivers with GIMS Manufacturing
Faster turnaround on enhancements and change requests
Reduced Salesforce downtime and incident recurren
Improved platform stability during peak business periods
Predictable releases with minimal business disruption
Stronger compliance posture and audit readiness
Better adoption across sales, service, and operations teams
What's Included In The GIMS Manufacturing
Included
Capabilities
- Unified patient and provider data management
- Real-time production and order monitoring
- Automation and predictive forecasting enablement
- Integrated quality management and reporting
Salesforce Clouds & Integrations
- Manufacturing Cloud, Sales, Service, Experience, Marketing, Data Cloud
- ERP, MES, PLM systems
- Supply chain, quality management, and inventory systems
- One third-party integration
Optional Managed Add-Ons
- Advanced quality and compliance automation
- Salesforce Data Cloud enablement
- AI & intelligence layer (Einstein for Manufacturing use cases)
- Experience Cloud accelerators for partners and dealers
The GIMS difference, Outcome-first industry cloud
GIMS is the first suite of solutions that isn’t focused on a process (like implementation or configuration) but on a guaranteed outcome. We’ve pre-built the complex layers of Salesforce, data models, integration, and AI into industry-specific bundles. This allows us to focus on what matters: delivering a superior business outcome with guaranteed continuity and accelerated ROI.
GIMS for BFSI is Ideal
Discrete Manufacturing (Automotive, Aerospace, Electronics)
Process Manufacturing (Chemicals, Pharmaceuticals, Food & Beverage)
Industrial Equipment and Machinery
High-Tech and Electronics Manufacturing
Medical Devices and Life Sciences Manufacturing
Field Service and Asset Management Teams
GIMS Model Lifecycle
GIMS offers end-to-end lifecycle, designed to deliver continuous value across your Salesforce ecosystem.
Step 1
Salesforce Solution Coverage
Managed Salesforce clouds aligned to BFSI use cases.
Step 2
Integration Management
Ongoing support and monitoring for core and third-party systems.
Step 3
Data & AI Enablement
Managed data operations, reporting, and AI use cases.
Step 4
Continuous Operations & Optimization
Continuous administration, monitoring, compliance, enhancements, and optimization.
Engagement Models
Dedicated Salesforce Pod
Monthly Retainer Model
Hybrid Support + Enhancements
24×7 Support for Critical Systems
Plans
GIMS Starter
Manufacturing Essentials
GIMS Growth
Manufacturing Plus
GIMS Enterprise
Manufacturing Advanced
Why BFSI Teams Choose GIMS
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Amanda Parks
Head of Enterprise Applications, Global Manufacturing Organization
Let’s talk
Whether you run Manufacturing Cloud or a complex multi-cloud Salesforce ecosystem, GIMS for Manufacturing ensures your Salesforce platform remains secure, compliant, stable, and future-ready.