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Salesforce Clouds Managed Under GIMS for Healthcare & Pharma
GIMS provides end-to-end managed services across Salesforce platforms used in healthcare and life sciences environments.
Salesforce Health Cloud
Salesforce Life Sciences Cloud
Sales Cloud
Service Cloud
Marketing Cloud
Salesforce Data Cloud
Each cloud is managed with healthcare governance, HIPAA security controls, integrations, and SLA-backed support.
What GIMS for Healthcare & Pharma Manages
Healthcare-Focused Salesforce Administration
Org health monitoring and optimization
User, role, profile, and permission management
Health Cloud & Life Sciences Cloud object governance (patients, care plans, HCP relationships, clinical trials)
Sandbox and environment strategy
Release readiness and seasonal upgrade handling
Continuous Enhancements & Development
Apex, LWC, Flow, and automation support
Healthcare and pharma-specific customizations
UI/UX improvements for clinicians, care coordinators, and field medical teams
Controlled change and deployment management
Healthcare & Pharma Process Automation
Patient-to-outcome lifecycle automation
Care coordination and patient engagement workflows
Clinical trial management and participant enrollment orchestration
HCP engagement and sample management workflows
Compliance, Security & Risk Management
Role-based access and data controls
Field-level security, encryption, and masking for PHI
Audit-ready logs and monitoring
Alignment with HIPAA, FDA 21 CFR Part 11, GDPR, HITRUST frameworks
Integration & Data Operations
EHR/EMR, LIMS, and CTMS integrations
Pharmacy benefits verification and payer systems
Secure API and HL7 FHIR middleware support
Data quality and synchronization monitoring
SLA-Based Support & Incident Management
Proactive issue detection
Ticket-based support with defined SLAs
Incident, change, and release management
Performance and availability monitoring
What Salesforce Managed Services with GIMS Delivers
Faster turnaround on enhancements and change requests
Reduced Salesforce downtime and incident recurrence
Improved platform stability during peak business periods
Predictable releases with minimal business disruption
Stronger compliance posture and HIPAA/FDA audit readiness
Better adoption across clinical, research, and commercial teams
What’s Included in the GIMS Healthcare & Pharma Bundle
Included
Capabilities
- Unified patient and provider data management
- Real-time care coordination and clinical trial monitoring
- Automation and AI-powered patient engagement enablement
- Integrated compliance and regulatory reporting
Salesforce Clouds & Integrations
- Health Cloud, Life Sciences Cloud, Sales, Service, Experience, Marketing, Data Cloud
- EHR/EMR, LIMS, CTMS systems
- Pharmacy benefits, payer, and adverse event reporting systems
- One third-party integration
Optional Managed Add-Ons
- Advanced HIPAA and FDA compliance automation
- Salesforce Data Cloud enablement
- AI & intelligence layer (Einstein for Healthcare & Life Sciences use cases)
- Experience Cloud accelerators for patient portals
- Performance and scalability optimization
The GIMS difference, Outcome-first industry cloud
GIMS is the first suite of solutions that isn’t focused on a process (like implementation or configuration) but on a guaranteed outcome. We’ve pre-built the complex layers of Salesforce, data models, integration, and AI into industry-specific bundles. This allows us to focus on what matters: delivering a superior business outcome with guaranteed continuity and accelerated ROI.
GIMS for Healthcare & Pharma Is Ideal For
Hospitals and Health Systems
Health Payers and Insurance Companies
Pharmaceutical and Biotech Companies
Medical Device Manufacturers
Clinical Research Organizations (CROs)
Patient Care Coordination and Field Medical Teams
GIMS Model Lifecycle
GIMS offers end-to-end lifecycle, designed to deliver continuous value across your Salesforce ecosystem.
Step 1
Salesforce Solution Coverage
Managed Salesforce clouds aligned to healthcare and life sciences use cases.
Step 2
Integration Management
Ongoing support and monitoring for EHR/EMR, LIMS, CTMS, and third-party systems.
Step 3
Data & AI Enablement
Managed data operations, patient insights, and AI use cases.
Step 4
Continuous Operations & Optimization
Continuous administration, monitoring, compliance, enhancements, and optimization.
Engagement Models
Dedicated Salesforce Pod
Monthly Retainer Model
Hybrid Support + Enhancements
24×7 Support for Critical Systems
Plans
GIMS Starter
Healthcare Essentials
GIMS Growth
Healthcare Plus
GIMS Enterprise
Healthcare Advanced
Why Healthcare & Pharma Teams Choose GIMS
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Let’s talk
Whether you run Health Cloud, Life Sciences Cloud, or a complex multi-cloud Salesforce ecosystem, GIMS for Healthcare & Pharma ensures your Salesforce platform remains secure, compliant, stable, and future-ready.