Industry-Specialized Salesforce Managed Services That Deliver Results
GIMS provides end-to-end Salesforce management for your industry, ensuring compliance, scalability, and zero disruption while your teams focus on growth.
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Most Salesforce managed services follow a one-size-fits-all model, lacking industry and compliance depth. The result? Generic solutions, delayed deployments, recurring issues, and teams stuck managing vendors.
GIMS takes a different approach with industry-specialized teams that understand your regulations, processes, and integrations, delivering proactive, compliant, and high-performance Salesforce operations built for your business.
The GIMS Difference, Outcome-First Industry Cloud
Pre-Built Solutions for Your Industry
Banking & Finance
An end-to-end Salesforce managed services offering designed for always-on financial operations. GIMS ensures 100% platform availability during peak business cycles, with built-in compliance readiness and real-time monitoring. Industry-ready automations accelerate onboarding and service workflows by up to 40%, while continuous enhancements keep Financial Services Cloud aligned with evolving regulatory and customer demands.
Healthcare Industry
A purpose-built Salesforce managed services solution for care-critical and regulated environments. GIMS manages Health Cloud and Life Sciences Cloud with industry-aligned workflows, continuous monitoring, and secure data handling. From reducing administrative complexity to ensuring uninterrupted platform performance, GIMS enables care teams to rely on Salesforce as a dependable, always-supported system.
Retail Industry
A productized Salesforce managed services model tailored for high-velocity retail and commerce operations. GIMS keeps Commerce Cloud optimized for performance, personalization, and omnichannel consistency. With faster release cycles, proactive issue resolution, and AI-driven insights, retail teams launch campaigns 50% faster while maintaining a stable, always-available customer experience.
Manufacturing Industry
A unified Salesforce managed services solution built for forecast-driven, high-volume manufacturing environments. GIMS optimizes Manufacturing Cloud with automated planning, seamless sales-to-production integrations, and performance tuning at scale. Intelligent workflows reduce manual effort by 35%, while ongoing optimization ensures the platform grows with your business—without disruption or rework.
Cross-Industry Add-Ons
The GIMS Continuity Model
GIMS is structured to deliver immediate value and long-term continuity. Instead of a stack of disconnected services, we deliver a single, integrated solution where every layer is managed by Gravity.
Step 1
Apps (Solution Bundles)
Salesforce Multi-Cloud (Sales, Service, Health, etc.) pre-configured for your industry's core workflows.
Step 2
Integration (MuleSoft/Connectors
Seamless, guaranteed flow of data between Salesforce and your existing core banking, EHR, or ERP systems.
Step 3
Data & AI (GIMS-Data/AI)
Managed data platform and ready-to-use AI models that power real-time intelligence and predictive insights.
Step 4
CAMS (Continuity & Managed Services)
Our dedicated experts monitor, maintain, optimize, and secure the entire architecture.
Why BFSI Teams Choose GIMS
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Ready to accelerate value?
Let’s discuss how our industry-specific solutions can transform your business.