GIMS for Multi-Industry & Cross-Industry Salesforce Operations
GIMS (Gravity Infosolutions Managed Services) is a cross-industry Salesforce managed services offering designed for organizations that need consistency, flexibility, and scale, without running separate Salesforce teams for every industry.
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Why GIMS for Multi-Industry Operations
Managing Salesforce separately for each industry leads to duplicated effort, inconsistent governance, and rising operational costs. GIMS solves this with a shared services model that adapts to each industry’s needs.
One Salesforce foundation across industries
Centralised governance with local flexibility
Faster onboarding of new industries or business units
Reduced operational and support overhead
Continuous enhancements without platform disruption
How GIMS Works
This model allows Salesforce to function as a single enterprise platform, even across diverse industries. GIMS follows a layered delivery approach that scales with your business:
Step 1
Core Salesforce Operations
Stable administration, support, security, and governance across all orgs and teams.
Step 2
Industry & Business Unit Extensions
Add industry-specific workflows, automations, or compliance controls only where required.
Step 3
Continuous Evolution
Enhancements and integrations delivered without impacting other industries or users.
Extend GIMS for Your Industry
GIMS allows you to plug in industry capabilities on demand, without re-architecting Salesforce.
One Salesforce foundation across industries
Domain-aligned data models & KPIs
Compliance or regulatory overlays
AI-driven insights tailored per industry
What GIMS Covers (Cross-Industry & Multi-Industry Scope)
Enterprise Salesforce Operations
- Org health monitoring & optimization
- User, role, profile & permission management
- Environment & sandbox strategy
- Change & release coordination
Business Process Enablement
- Sales, service & operations workflow
- Cross-team process orchestration
- Automation aligned to business outcomes
Security & Data Governance
- Security & Data Governance
- Industry-level data segregation & access controls
- Audit-ready logs & monitoring
Integrations & Data Flow
- ERP, finance, operations & third-party integrations
- Shared APIs with industry-specific logic
- Data synchronization & quality monitoring
Support & Reliability
- SLA-based incident management
- Proactive issue detection
- Performance & availability monitoring
Built for Multi-Industry & Multi-Business Operations
- One Salesforce CoE instead of multiple teams
- Industry-specific workflows on a common platform
- Faster rollout of new industries, products
Engagement Models
Dedicated Salesforce Pod
Monthly Retainer Model
Hybrid Support + Enhancements
24×7 Support for Mission-Critical Systems
Why BFSI Teams Choose GIMS
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Let’s talk
Whether you run Financial Services Cloud or a complex multi-cloud Salesforce ecosystem, GIMS for BFSI ensures your Salesforce platform remains secure, compliant, stable, and future-ready.