Salesforce Solutions for Logistics & Transportation Businesses
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Shipment Visibility & Customer Communication
Gravity Solution
We build real-time shipment tracking and automated customer notification workflows within Salesforce — eliminating the "where is my order" call and improving satisfaction without adding headcount.
Challenge
Fragmented Carrier & Partner Networks
Gravity Solution
Our Salesforce Experience Cloud implementations create unified partner portals that connect carriers, freight brokers, and 3PL providers — improving coordination and reducing operational friction across your network.
Challenge
Operational Cost Visibility
Gravity Solution
We implement Salesforce analytics and automation that give operations leaders real-time cost visibility across lanes, carriers, and customers — enabling faster decisions and measurable margin improvement.
How We Manage Your Project
Discovery
Map your shipment lifecycle, customer communication touchpoints, and carrier network to identify the highest-impact automation opportunities.
Integration-First
Salesforce connected to your TMS, WMS, and carrier APIs from day one for real-time operational visibility.
UAT & Operational Validation
Testing across live shipment scenarios and exception workflows before go-live.
Go-Live & Hypercare
Phased deployment with dedicated support to ensure adoption across operations, customer service, and commercial teams.
GIMS Integration & Automation Modules
Mo dular capabilities designed to power digital transformation across industries.
The Fast-Track to Logistics Excellence
KPI
Real-time shipment visibility available across customer service and operations.
KPI
40% reduction in inbound shipment enquiries.
KPI
15% improvement in customer retention and 10% reduction in cost-to-serve.
Why Choose Gravity Infosolutions
The Gravity advantage
GIMS (Gravity Infosolutions Managed Services)
Ongoing Salesforce management aligned with your operational cadence and seasonal volume peaks.
CAMS (Cloud Apps Managed Services)
Always-on cloud application management ensuring zero disruption to customer-facing tracking and partner portal services.
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Don’t settle for a generic cloud demo. Speak with a consultant who understands the specific regulatory headwinds and operational hurdles of your sector.