Salesforce Solutions for Public Sector & Government Organisations
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Legacy System Modernisation
Gravity Solution
We migrate public sector operations onto Salesforce Government Cloud — preserving institutional data and continuity while delivering the agility and citizen-centric capabilities modern government demands.
Challenge
Fragmented Citizen Service Delivery
Gravity Solution
Our Salesforce Experience Cloud implementations create unified citizen portals that consolidate services, reduce case duplication, and deliver faster resolution across agencies and departments.
Challenge
Compliance & Data Sovereignty
Gravity Solution
We build Salesforce environments aligned with FedRAMP, IL2/IL4, and data residency requirements — giving agencies the confidence to operate in the cloud without compromising national security standards.
How We Manage Your Project
Discovery
Assess existing systems, citizen service workflows, and compliance obligations before any migration or configuration begins.
Security & Sovereignty First
Compliant data architecture, data residency controls, and access management built into every implementation from day one.
UAT & Citizen Validation
User acceptance testing with representative citizen and case worker groups before any public-facing launch.
Go-Live & Hypercare
Phased rollout with dedicated support to ensure adoption and service continuity across government departments.
GIMS Integration & Automation Modules
Mo dular capabilities designed to power digital transformation across industries.
The Fast-Track to Digital Government
KPI
Secure, compliant environment live and integrated with legacy systems.
KPI
35% reduction in average case resolution time.
KPI
25% improvement in citizen satisfaction scores.
Why Choose Gravity Infosolutions
The Gravity advantage
GIMS (Gravity Infosolutions Managed Services)
Ongoing Salesforce management aligned with government procurement cycles and evolving compliance mandates.
CAMS (Cloud Apps Managed Services)
Always-on cloud application management ensuring zero disruption to critical citizen-facing services.
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Don’t settle for a generic cloud demo. Speak with a consultant who understands the specific regulatory headwinds and operational hurdles of your sector.