Salesforce Solutions for Retail & E-Commerce Businesses
Market challenges & Gravity solutions
How we solve the friction points that stall growth.
Challenge
Disconnected Online & Offline Channels
Gravity Solution
We integrate your e-commerce platform, POS, and CRM within Salesforce Commerce Cloud — creating a true omnichannel experience that follows customers seamlessly across every touchpoint.
Challenge
Generic Customer Experiences
Gravity Solution
We implement Salesforce Marketing Cloud with AI-driven segmentation and personalisation — enabling 1:1 marketing journeys that increase conversion rates and lifetime value.
Challenge
Inventory & Fulfilment Visibility
Gravity Solution
Our Salesforce Order Management implementations provide real-time inventory visibility and intelligent fulfilment routing reducing stockouts, overstock, and fulfilment costs simultaneously.
How We Manage Your Project
Discovery
Audit your commerce stack, customer data landscape, and fulfilment workflows to identify quick wins and long-term opportunities.
Integration-First
Salesforce connected to your ERP, POS, and e-commerce platforms from day one for a unified data foundation.
UAT & Performance Testing
Load testing and user acceptance validation before peak trading periods to ensure resilience at scale.
Go-Live & Hypercare
Phased launch with dedicated support during peak seasons and ongoing optimisation post-launch.
GIMS Integration & Automation Modules
Mo dular capabilities designed to power digital transformation across industries.
The Fast-Track to Commerce Innovation
KPI
Unified customer profile active across online and offline channels.
KPI
20% increase in marketing-driven conversion rate.
KPI
15% increase in average order value and customer retention.
Why Choose Gravity Infosolutions
The Gravity advantage
GIMS (Gravity Infosolutions Managed Services)
Ongoing platform management and seasonal optimisation to keep your commerce operations running at peak performance.
CAMS (Cloud Apps Managed Services)
End-to-end cloud application management ensuring zero downtime during high-traffic trading periods.
Success stories
Stabilizing Salesforce for Omnichannel Retail Operations
A large omnichannel retailer partnered with GIMS to manage Salesforce across sales, service, and digital channels. Our managed services ensured platform stability during peak sale periods while supporting continuous enhancements across online and in-store experiences.
Modernizing Customer Service for Large-Format Retail
A national large-format retailer leveraged GIMS to manage Service Cloud and Experience Cloud for customer support and store operations. With SLA-driven support and proactive monitoring, service efficiency improved without disrupting store-level operations.
Scaling Salesforce for High-Growth D2C & Franchise Retail
Head of Digital & Customer Platforms
Retail Chain Business
Don’t settle for a generic cloud demo. Speak with a consultant who understands the specific regulatory headwinds and operational hurdles of your sector.